Contact us using Relay UK

If you have difficulties with your hearing or speech, contact us through the Relay UK app. You can find out how to use Relay UK  on their website.

How we support your accessibility needs

Website accessibility

We want to make sure everyone visiting our site can actually use it, here’s more about how you can use it in a way that suits you.

Mobile Banking App accessibility

We aim for our app experience to be accessible to the widest possible audience, here’s how you adapt it to suit your needs.

Giving control of your account

If you need someone to help you manage your money, find out how you can add a third party or a Power of Attorney to your account.

Additional needs

If you need Relay UK, help with visual impairments or help understanding information, here’s more about how we can help.

Contacting us using British Sign Language (BSL)

The InterpretersLive! service is available on-demand between 9am and 5pm Monday to Friday.

Other helpful pages

Cost of living hub

Great resources to help you spend less, manage debt and support you through the cost of living crisis.

Security and fraud hub

Helping you protect what’s yours. How to report scams and improve your safety.

Help with domestic abuse

Examples of how we can help if you need to get in touch.